Author: loughlin

The Age of the Stream

http://www.steverubel.com/the-age-of-the-stream

“As the age of the stream takes hold, it will force marketers to get more creative about how we break through. It’s unclear if ads will be welcome. If they are, they will need to be brief, useful and funny. Otherwise, they will just get in the way and be ignored.”

I’d contend that a lot of them are already being ignored. It’s over ten years since we first came across ‘banner blindness’ and the predominant response has been to make ads bigger and yet more intrusive.

A bit more creativity needs to go into this. The ease of publishing to the web now means that there are ever more places where ads can be placed, but most people don’t want them.

Dear SN’s: Here’s what brand marketers want

http://www.marty-collins.com/dear-sns-heres-what-brand-marketers-want/

Great post by Marty Collins, head of the social media team for MS Windows, on what she would like to see the major social networks offer her as a marketer.

Nice to see that Microsoft have a distinction between their paid media and earned media teams. It will be interesting to see when the latter are recognised as being equally as important as the former.

Brand vs. Brand Relationship: Let’s Not Confuse Them

http://www.theharteofmarketing.com/2009/08/brand-vs-brand-relationship-lets-not-confuse-them.html

“People tend to identify with a brand (i.e. logo, message, etc.) first and then they relate to it. I think it explains why there are so many fake bags (Gucci, Louis Vuitton, Kate Spade, Hermes, etc.) not to mention other products on the market. It’s not that people relate to the company that owns the brand it’s that the brand (in this case a logo) gives them a perception of inclusion without the sting of the price tag.”

I think this makes an awful lot of sense, and shows that there is a need for traditional branding as well as brand relationship management in contemporary marketing. In many ways I feel that community management is now responsible for the customer retention aspect of traditional marketing (and obviously a lot more than that).

Why Twitter will soon become obsolete

http://www.imediaconnection.com/content/23465.asp

“”Social networks” may be a popular buzzword these days, but the whole concept of the internet was based on social networking from the start — going all the way back to bulletin boards, email, and forums right up to today’s blogs, social networking sites, and, yes, Twitter.”

This. Is. Fact. I remember ten years ago pitching the Web as a great means for brands to build communities. As Jason points out in the article, the only difference is that the usability of the tools has become far better over time.

Whether Twitter (or Facebook, or YouTube) becomes obsolete over time is not important. The tools may change but the relationships built up with customers, prospects and employees should not.